Refund policy

At Evelina’s Patisserie, we take immense pride in the quality and craftsmanship of our macarons. Because our products are fresh, perishable baked goods, we operate a strict returns and refunds policy.

1. Production Faults

We only offer refunds or replacements if the items are proven to be faulty, and where the fault lies entirely within the production of the product.

To help us investigate and resolve the issue, you must contact us within 24 hours of receiving your package. Please email us at evelinaslab@mail.com with clear photographs of:

  • The product itself, showing the fault

  • The original packaging

  • The shipping label

Please note: We cannot investigate complaints or offer any resolutions if you fail to provide these images.

2. Damage in Transit

Macarons are incredibly delicate. While we take every precaution to package them securely, minor cosmetic imperfections - such as small cracks or slight scuffs to the shells - can occasionally occur during shipping. These minor aesthetic variances do not affect the taste or quality and are not eligible for a refund.

However, if your order arrives severely damaged or completely crushed due to courier mishandling, we will investigate. As above, please contact us at evelinaslab@mail.com within 24 hours of delivery with clear photographic evidence of the damaged transit box, the internal packaging, and the damaged macarons.

3. Returns and Resolutions

  • Product Returns: If we agree that a fault lies with the product, we will require the items to be sent back to us before a refund or replacement is issued.

  • Consumed Products: We absolutely cannot issue refunds or replacements for macarons that have already been consumed.

  • Replacements: Depending on the circumstances and product availability, Evelina’s Patisserie may choose to resend the order rather than issue a monetary refund.

4. Our Commitment

Your experience is incredibly important to us. If, for any other reason, you are unsatisfied with your purchase, please get in touch within 24 hours of delivery. While we cannot guarantee refunds outside of production faults or severe transit damage, we will make every effort to find a fair solution and ensure you are happy with your macaron experience.